Shipping policy

Handling time

As all our products are handcrafted in small batches to be delivered to our customers as fresh as possible, please allow 7-10 business days for handling. Add the carrier’s estimated delivery time that you choose at checkout to determine approximately when you might receive your products.

Domestic USA shipping

We offer USPS for all USA deliveries and a variety of delivery options which can be reviewed at checkout.

We will provide tracking for all orders.

Please note that due to pandemic and supply chain related backlogs, estimated carrier times may be subject to delays. Once your products are in transit, we cannot control or influence delivery times so all queries must be made directly to the carrier.

For all orders of $150 or more before taxes, standard free shipping is available.

International shipping

We offer UPS for all international deliveries and a variety of delivery options which can be reviewed at checkout.

We will provide tracking for all international orders.

Please note that due to pandemic and supply chain related backlogs, estimated carrier times may be subject to delays. Once your products are in transit, we cannot control or influence delivery times so all queries must be made directly to the carrier.

IMPORTANT FOR INTERNATIONAL ORDERS:

• We cannot guarantee that you will or will not be charged any customs duties or taxes. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
•  International orders may be subject to extra, unexpected risks and delays such as as customs inspections, weather, international events etc. We cannot be held responsible for any damage to the order caused by customs handling, weather related or shipping delays or other factors beyond our control.

Changes or cancellations of orders

We are unable to take requests for changing orders (adding or removing products) or cancellation of orders after they have been placed at checkout.

Addresses

Deliveries are made only to addresses provided by our customers at checkout or in their account profile. We cannot be responsible for deliveries that go to wrong addresses.

Delivery addresses cannot be changed once an order has been processed and in transit. We will try to accommodate any reasonable address change requests prior to processing but due to high order volume, cannot guarantee any such request will be processed in time.

Please do not hesitate to reach out to us with any questions at support@emmenuellesw.com.