Customer support

Our hours of operation are Monday to Friday, 9 am to 5 pm (EST) except national holidays and company vacations which will be posted on our site.

Due to our focus on the integrity of our production process and high order volume, all enquiries and support requests should be made via email to support@emmanuellesw.com. We will try to respond to all communications on a timely basis, usually within 24 hours of receipt.


Due to the nature of our pure, organic ingredients and our handcrafted, small batch production process, there could be variation from batch to batch in the colour, fragrance and / or other elements of each product.  

Resale of our products

Resale of our products is strictly prohibited unless specifically authorized by us.

Medical disclaimer

All of the information provided on this website is provided for informational or educational purposes only and is not intended as a substitute for advice provided by a healthcare professional or physician. Information is not to be used to prevent, diagnose or treat any disease or condition. The information provided here may not be complete or accurate.